Have any questions or concerns?
We’re always ready to help!
Call us at
1-800-fur-ethic
or send us an email to:
RETURNS
CUSTOMER CARE
How do I track my order?
Tracking is available upon ordering your item. You can receive live notifications of the status of your item if you choose this option.
What are your delivery options?
All UK orders will be posted next day through DPD. UK delivery is priced at £4 per item. We also offer worldwide delivery. Shipping prices start from £6 for each item.
Lost items?
If your package hasn’t arrived yet and you’re worried about its arrival, first check your order status to verify that your order has been shipped.
FAQ
Do you provide International delivery?
We offer delivery internationally for any item in the store. All orders are sent out within 2 working days, but please note delivery can take up to 7 working days from dispatch.
How do I return an item?
Just fill out our returns form and send it back with your order.
What is your returns policy?
We want to ensure that you get the right garment and that you are satisfied with your purchase. Whether it is a sizing issue, you don’t like the product, or you’re simply having second thoughts: you’re free to return it.
We want to ensure that your experience with us is one that you will never forget. Our "Origin Assured" fur products are tailor-made for our individual customers. We specialize in luxury fur pieces made with the highest quality and our prices are a fraction of those found in specialty boutiques and departments stores.
Products may be returned within 21 days of receiving your order.
Original tags must be attached and items must be in unused condition to receive 100% refund.